Returns & Refund Policy

To qualify for a refund, the following conditions must be met:

• The request is submitted within the stated return period.
• The product or service has not been misused, altered, or damaged by the customer.
• Proof of purchase (order confirmation or invoice) is provided.
• The item is returned in its original condition and packaging, where applicable.

Customers may request a return or refund within 14 calendar days from the date of delivery or service activation unless otherwise specified in writing.

Requests submitted after this period may be reviewed at CALOVARIS’s discretion but are not guaranteed approval.

1. Email our support team with your order number and detailed reason for return.
2. Await confirmation and return instructions from CALOVARIS.
3. Ship the item (if applicable) using a trackable shipping method.
4. Once received and inspected, refunds are processed within 7–10 business days.

Refunds are issued using the original payment method unless otherwise agreed. Processing times may vary depending on financial institutions.

Shipping costs, handling fees, or service charges are non-refundable unless the return is due to an error by CALOVARIS.

• Customized or personalized products.
• Digital goods once accessed or downloaded.
• Services already fully rendered.
• Items returned without prior authorization.